Effective Date: September 16, 2026
Website: https://nmpharmabd.com/
Welcome to NM Pharma BD. We are committed to providing quality products and reliable service to our customers. This Refund and Return Policy explains the conditions under which customers may request a return, replacement, or refund for products purchased through our website.
By placing an order on our website, you agree to the terms outlined in this policy.
Due to the nature of pharmaceutical and healthcare products, we generally do not accept returns or exchanges of medicines and healthcare products after delivery, except where permitted by applicable law or in cases such as:
The wrong product was delivered.
The product is damaged or defective upon delivery.
The product is expired at the time of delivery.
The product is missing from the order.
The product does not match the confirmed order.
For non-medical products, returns may be accepted if the item is unused, unopened, in its original packaging, and eligible under the applicable return conditions.
The following products are generally non-returnable unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law:
Opened or used medicines.
Products with broken or tampered seals.
Refrigerated or temperature-sensitive products, unless there is a confirmed delivery or quality issue.
Personal-care and hygiene products that have been opened or used.
Products returned without their original packaging, where the packaging is required for verification.
Customers should inspect their order as soon as possible after delivery.
If you receive a damaged, incorrect, expired, or defective product, please contact NM Pharma BD as soon as possible, preferably within 24 hours of delivery.
To help us resolve the issue, please provide:
Your order number.
Your name and contact number.
A description of the problem.
Clear photographs or videos of the product, packaging, and delivery condition, if applicable.
We will review your request and determine the appropriate solution.
A refund may be issued in the following circumstances:
An order is cancelled before dispatch and payment has already been made.
We are unable to fulfill a prepaid order.
An incorrect, damaged, defective, or expired product is confirmed and a refund is appropriate.
A refund is otherwise required under applicable law.
Refunds are subject to verification and the terms of the applicable payment provider.
Customers may request cancellation before their order is dispatched by contacting our customer support team.
Once an order has been dispatched, cancellation may not be possible. If the order has already been delivered, the return conditions in this policy will apply.
NM Pharma BD reserves the right to cancel an order due to product unavailability, pricing errors, suspected fraudulent activity, or other legitimate operational or legal reasons. If payment has already been received for an order that we cancel, we will arrange an appropriate refund.
Once a refund request is approved:
We will inform you of the approved refund amount.
Refunds will generally be processed through the original payment method where possible.
Cash-on-delivery orders that have not been paid for do not qualify for a payment refund.
The time required for the refund to appear in your account may depend on the payment provider or bank.
Any applicable delivery charges, payment processing fees, or other deductions will be communicated to you before the refund is processed, where applicable and legally permitted.
Original delivery charges are generally non-refundable unless the issue was caused by NM Pharma BD, the delivery was unsuccessful due to our error, or a refund of those charges is required by applicable law.
If a return or replacement is approved because we delivered the wrong, damaged, defective, or expired product, we will determine the appropriate arrangements for return shipping or replacement delivery.
Where appropriate, NM Pharma BD may offer a replacement instead of a refund for an eligible product.
Replacement availability depends on product stock, product condition, and applicable legal and safety requirements. If a replacement is not available or suitable, a refund may be considered.
We aim to process approved refund requests as promptly as possible. However, the time required to complete a refund may vary depending on the payment method, bank, or payment service provider.
Customers will be informed if additional time is required to investigate or process a refund request.
To request a refund, return, or replacement, please contact us with your order details.
NM Pharma BD
Website: https://nmpharmabd.com/
Phone: +880 1880-808069
Please include your order number, contact information, and a clear explanation of your request.
NM Pharma BD reserves the right to update or modify this Refund and Return Policy from time to time. Any changes will be published on this page with the updated effective date.
If you have any questions regarding this Refund and Return Policy, please contact our customer support team using the details provided above.
Thank you for choosing NM Pharma BD.
